Project & Product Manager

Klaidas Salickas

Delivery-focused professional with 8+ years managing cross-functional projects and data-driven initiatives across fintech, e-commerce and media. I turn ambiguous problems into shipped outcomes.

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About

A bit about how I work

I'm a PRINCE2 Foundation-certified Project & Product Manager with a track record of owning outcomes end-to-end from requirements and planning through execution and benefits measurement across fintech, e-commerce and media environments.

Before project management, I co-founded and ran an independent magazine, which is where I picked up a habit of treating every initiative creative or operational as something with a brief, a budget, a timeline and a measurable outcome. These days that shows up in how I run programmes: structured, data-informed, and focused on results.

Background

Studied Fashion Marketing & Branding at Nottingham Trent University

Roots

Born in Lithuania, raised in the UK

Built

Co-founded and ran an independent print magazine, CringeMag

Off the clock

Photography, and a greenhouse currently overrun with tomatoes

Core competencies

Project planning & delivery PRINCE2
Data management & governance GDPR, AML, KYC, FCA regulations
SQL & database work Metabase, internal tooling
Customer insight & analytics NLP, A/B testing
Business process optimisation CX & marketing
PM tooling Excel, Jira, Confluence, Monday.com, Figma

Experience

Work experience

Jun 2022 - Present

Glint Pay - Delivery & Process Lead

Senior Client Services Executive · Client Services Executive · Customer Insights Analyst

Led a help centre content and information-architecture rebuild across UK, US and international markets, driving a 40% uplift in help centre usage and reducing inbound support demand.
Managed end-to-end delivery of six cross-functional campaigns with the CEO, including a platform decommission and two product launches, tracked via Metabase and HubSpot.
Ran a client feedback monitoring programme in Zendesk, turning insight into action plans and support tutorials that measurably cut contact volumes.
Chaired bi-weekly technical reviews for the rebuild of the core internal admin system, owning requirements capture and progress tracking.

Jul 2019 - Jun 2022

Gousto - Business Analyst

Customer Insights Analyst · Interim Senior Customer Care Agent

Led a data-driven project applying NLP to complaint data, informing policy recommendations that cut cost-per-error by 3%.
Managed 20+ pieces of customer-facing content, delivering a 10% engagement improvement and a 5% reduction in contacts per order.
Identified systemic knowledge gaps across a 200+ person care team using NLP, informing new training materials.
Onboarded and trained 30+ new starters on data tooling, growing active platform usage.

Feb 2021 - Jun 2023

CringeMag - Project & Operations Lead

Co-Founder & Creative Director

Led end-to-end delivery across four magazine issues, owning scope, schedule and quality from brief to distribution.
Owned the company budget, sourced external finance, and managed financial and supply-chain risk across a multi-stakeholder operation.
Built and managed relationships with four retail distribution partners, financial bodies and manufacturers.
Owned digital infrastructure — website, social and content scheduling — across Wix, Adobe Suite and Later.

Oct 2022 - Dec 2022

Freelance — Product Designer

Designed and tested high-fidelity prototypes end-to-end for a confidence-building subscription service.
Produced personas, journey maps and wireframes to demonstrate new features and concepts.
Ran usability testing and heuristic evaluation to inform design iteration.

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Projects